When I was first presented with the information about iPower's hosting packages, I was immediately drawn to them...but only from a financial standpoint. I knew that changing hosting companies could potentially mean saving a lot of money each month on my hosting fees and I found that quite attractive. It was enough for me to want to make the change right then and there. On the other hand, once I considered all that would be involved in the actual change-over process, I had a completely different attitude. The tasks involved--both prior and immediately after the change, could prove overwhelming and too intense for my feeble, "non-technical" mind.

I decided to do a comparison of benefits and options that both my current hosting company and iPower offered before making such a major decision. After a careful side-by-side comparison, it was obvious that iPower was the better choice. It was beginning to look like I needed to make the switch. Several "how-to" questions began plaguing my brain. I knew next to nothing about "registrars", "domain locking"-blah, blah, blah! Plus, I make my living based on my website being up and running smoothly 24-7. If something were to go wrong in the changeover process, it could be costly both in terms of money AND time.

Needless to say, one of my main concerns was tech support—or should I say "lack of support" with technical issues. Let's face it: Good customer support is a lost art in today's world, so I'm to the point of almost expecting the worst anytime I need to call a company for help these days. My current hosting company had always been very reliable in answering my emails in a timely manner when it came to fixing problems that arose, (which was one of the main reasons I had stayed with them for so many years), so I had come to rely on them for assistance at the drop of a hat. I decided to put iPower to the test.

I phoned iPower's support department, (phone support had never be available with my current host) and asked a few pertinent questions: how much web site down time would I experience, how long it would take to change my domain over to their servers, would any emails possibly be lost, etc. I was very impressed with the answers I was given, not to mention the fact that the support representative used terms that I could actually understand! I subsequently made the decision to switch hosting companies.

It became my constant hope and prayer that everything would go smoothly. Even if iPower did pass my stringent "support test", I was still uneasy about the actual moving of data from one host to another. I started making backup copies of every web page, database and email account, just in case. I was more than a little nervous.

But when I started the process of switching to iPower, they handled all the technical details of pointing my domain to their servers and getting me up and running in no time. I simply handled the copying and moving of my own files from the old host to iPower's servers. I also had made the decision to move my domain registration to iPower from its current location---another money-saving decision!---which they walked me right through. iPower made the whole process almost pain-free. They even have online video guides and easy-to-understand help pages to assist you in getting your new site up and running as quickly as possible.

I've contacted support a few times with some miscellaneous questions and have had the same great service as the first time I called before I became a customer. This shows me that the great service I received prior to switching was not just a sales pitch. Of course there was a lot of new things for me to learn with iPower’s hosting process and website controls (which are great!) but, in my humble opinion, it has well been worth the effort.